Responsible Gambling

Responsible Gambling Policy

93ok is committed to promoting responsible gambling practices and ensuring that all play remains a form of entertainment. This policy sets out the measures by which 93ok monitors, supports, and controls player activity to minimise harm and to facilitate safe participation where permitted by law.

Principles of Responsible Gambling

• Play only with disposable income that you can afford to lose; gambling is not a guaranteed income.
• Engage in gambling as a leisure activity, not a means to solve financial difficulties.
• Avoid chasing losses or attempting to recover losses through additional play.
• Monitor time spent and expenditure across all products and use available controls to maintain responsible play.
• Utilise all responsible gambling tools provided to manage activity and exposure to risk.

Eligibility, Age Verification and Account Access

Participation is limited to individuals aged 18 years or older and only in jurisdictions where online gambling is legal. 93ok conducts identity and age verification in accordance with applicable laws. Access may be restricted or accounts closed for underage use or if verification cannot be established.

Self-Assessment and Risk Indicators

Players should review their gambling behaviour against objective indicators. Risk factors include interference with work or study, gambling out of boredom or distress, concealment of gambling activity, borrowing to gamble, or persistent attempts to exceed prior losses. If indicators are present, discontinue play and seek professional guidance. 93ok provides in‑account tools to support pause and control.

Support and External Help

If you experience difficulty with gambling, seek assistance from qualified professionals or recognized support services in your jurisdiction. 93ok does not provide medical or psychological treatment and will direct users to appropriate external services where available. Availability and access to support services vary by region; users should consult local resources in addition to the in‑account tools provided by 93ok.

Player Controls and Limits

93ok offers several controls designed to help players stay within their means. These include:

• Deposit limits: A daily deposit limit can be set in your profile. Once applied, changes are locked for seven days.
• Time and spend monitoring: Players may set session reminders and monthly spend budgets to assist in staying within limits.
• Time-out: A Time-out can be applied for seven days, thirty days, ninety days, or longer as permitted by policy. During a Time-out deposit and play are blocked; withdrawals may be completed in accordance with withdrawal terms.
• Temporary account freeze: An account can be frozen for seven days, thirty days, ninety days, or longer. During a freeze, activity is blocked, but remaining balance may be withdrawn where allowed by policy.
• Self-exclusion: A self-exclusion period blocks access to the account for a defined duration, up to one year or longer where permitted by law. Marketing communications are suppressed during exclusion. Reintegration requires contact with 93ok support after the exclusion period ends, subject to policy and regulatory constraints.
• Budgeting and loss controls: Players should set monthly loss limits and maximum win limits, and cease play when limits are reached.

What Happens During Time-out, Freeze or Self-Exclusion

During a Time-out or a self-exclusion, the account is not available for play. Deposits are blocked, and access to wagering facilities is restricted for the selected period. Remaining balances may be withdrawn in accordance with withdrawal procedures. After the period ends, access to the account may resume if the user reactivates the account in accordance with policy, or another period may be applied as requested by the user and approved by 93ok.

Minors and Data Protection

93ok does not permit participation by persons under the age of 18. Age verification procedures are in place at or before registration. Personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the use of data for safety and compliance purposes. Marketing communications are targeted only to individuals who have consented or where permitted by applicable laws, and are aligned with responsible gambling principles.

Regulatory Compliance and Policy Updates

93ok maintains its Responsible Gambling Policy in alignment with applicable gambling laws and regulatory requirements. The policy is reviewed regularly and updated as needed. Changes become effective upon publication of the revised policy on the platform.

Contact and Assistance

For guidance regarding responsible gambling tools or to initiate Time-out, Freeze, or Self-Exclusion, contact 93ok support via in‑app help or the official support channels. All requests are handled promptly in accordance with privacy and data protection obligations.