93ok supports responsible gambling and provides a Self-Exclusion mechanism to allow players to pause or permanently suspend activity on the platform. This policy explains how to request self-exclusion, the consequences, and the process for reactivation.
In this policy, self-exclusion means a voluntary action by a player to block access to their 93ok account and associated products for a defined period or permanently. The policy applies to all 93ok products including casino and related services.
Requests must be submitted to [email protected] using the Self-Exclusion option in the account or by contacting Customer Support. The user must specify the duration and confirm understanding of the consequences, including loss of access to the account, prohibition on deposits and withdrawals, and prohibition on gambling on 93ok during the exclusion period.
Upon processing, the user’s account will be suspended immediately for the selected period. During the exclusion, the user will not be able to gamble, make deposits, or request withdrawals. Promotional communications will be blocked. The user may not circumvent the exclusion by using third-party access; 93ok will take reasonable steps to enforce the restriction, but cannot be liable for losses caused by attempts to bypass it.
At the end of the exclusion period, the account will automatically reactivate and normal access will resume. Early termination may be requested; such termination becomes effective after a 24-hour cooling-off period during which the user may reconsider. During cooling-off, the user may revoke the termination request.
A permanent self-exclusion is irreversible. If a user excludes permanently or attempts to create a new account, such accounts will be blocked, the self-exclusion will remain in force, and any funds will be inaccessible.
All self-exclusion requests are processed confidentially in accordance with the 93ok Privacy Policy and applicable data protection laws. Personal information will be safeguarded and disclosed only as required by law or to enforce this policy.
During exclusion, 93ok provides information about responsible gambling and may refer users to local support services. Users are encouraged to seek professional help for gambling-related concerns. Support resources may be provided upon request.
This Self-Exclusion Policy may be updated to reflect regulatory changes or business practices. 93ok will notify users of material changes through account communications or official notices. Continued use after changes constitutes acceptance of the revised terms.
For questions or to initiate self-exclusion, contact Support at [email protected]. For urgent matters, please contact the same address for assistance.
